First-Line Supervisors of Office and Administrative Support Workers

Typical job duties performed with this occupation include:

TASK DUTIES
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
Develop work schedules according to budgets and workloads.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Discuss work problems or grievances with union representatives.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Interpret and communicate work procedures and company policies to staff.
Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Monitor inventory levels and requisition or purchase supplies as needed.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Recruit, interview, and select employees.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Compute figures such as balances, totals, or commissions.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Coordinate activities with other supervisory personnel or with other work units or departments.
Develop or update procedures, policies, or standards.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
Arrange for necessary maintenance or repair work.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
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*Note: Not all occupations will have a full list of Task Duties or associated programs

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Training for this occupational program or those in a similar family of programs can be located at the following postsecondary institutions in the State of Kansas. Please check with a program advisor at the postsecondary institution for more information on the particular focus of each program listed. Programs nearest the local area appear first. Click on the program to find more information.

INSTITUTION NAME	CITY	INSTITUTION TYPE	PROGRAM TITLE	AWARDS	HOURS
North Central Kansas Technical College	Beloit	Public	BUSINESS OFFICE MANAGEMENT	One-year Technical Certificate - CERT	35
Vatterott College - Wichita Campus	Wichita	Private	MEDICAL ASSISTANT WITH OFFICE MANAGEMENT	Associate of Occupational Studies - AOST
Grantham University	Lenexa	Private	MEDICAL ADMINISTRATIVE ASSISTANT	Certificate - CERT

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